Frequently Asked Questions

A Rinse Drop is a pickup or delivery that you are not physically present for. We can pick up or deliver your order with the concierge, at your front door, or anywhere that does not require your Valet to enter your private home or residence. You’ll be required to provide a Release of Liability in order to set up a Rinse Drop. Additionally, all Rinse Drop orders must be in Rinse bags, and you won’t be able to schedule a Rinse Drop on your first order. 

After your Rinse Drop pickup, you’ll receive a confirmation text that includes the number of bags picked up. After a Rinse Drop delivery, you’ll receive a confirmation text and a picture of where your order was left so that you can be sure it was delivered correctly.

You can update your Rinse Drop settings and add or remove the Release of Liability by navigating to your My Account page. Under the Preferences section, select Delivery. From there, select Change Rinse Drop Settings in order to edit your settings or to remove the Release of Liability and disable Rinse Drop on your account.

If you set up your Rinse Drop settings as a permanent setting on your account, all of your deliveries will be Rinse Drop deliveries and the Release of Liability will apply to any of your orders. If you need to change your Rinse Drop settings, you will be asked to re-authorize the Release with the new settings. If you decide you would no longer like to use Rinse Drop, you can always deactivate these settings and remove the Release of Liability from your My Account page. 

If you set up a Rinse Drop as a temporary setting, using the One Time Delivery Notes that are texted to you for an individual stop, the Release will only apply to that individual stop unless you select that you would like to apply it to all future orders. If you select to have it apply to all future orders, the Release will be in effect until you update your Rinse Drop settings or disable the Release.

You can grant a Release of Liability and set up your Rinse Drop notes by navigating to your My Account page. Under the Preferences section, select Delivery. From there, you will be able to enable your Rinse Drop settings and grant the release. 

If you need to change those settings or remove the release of liability at any time, you can do so from the My Account page as well. Under the Preferences section, select Delivery. From there, select Change Rinse Drop Settings in order to edit your settings or to remove the Release of Liability and disable Rinse Drop on your account.

If you set your Rinse Drop settings and grant a Release of Liability as a permanent setting on your account, all of your deliveries will be Rinse Drop deliveries and the Release of Liability will apply to any of your orders. If you need to change your Rinse Drop settings, you will be asked to re-authorize the Release with the new settings. If you decide you would no longer like to use Rinse Drop, you can always deactivate these settings and remove the Release of Liability from your My Account page. 

If you set up a Rinse Drop and provide a Release of Liability as a temporary setting, using the ‘One Time Delivery Notes’ that are texted to you for an individual stop, the Release will only apply to that individual stop unless you select that you would like to apply it to all future orders. If you select to have it apply to all future orders, the Release will be in effect until you update your Rinse Drop settings or disable the Release.

Yes, if you are not available during our 8pm - 10pm delivery window, you can enable the Rinse Drop settings on your account, which will allow you to designate where you would like your order to be left. Please note that we do require a Release of Liability in order to enable the Rinse Drop settings on your account. 

If you opt to utilize Rinse Drop for personless pickup or delivery, we ask you to consider that our Valet has access to a safe place to pick up and deliver your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. If you don’t feel comfortable with your items or deliveries being left there, please don’t select it as your Rinse Drop location!

For more information on Rinse Drop, please review our Rinse Drop FAQ.

If you have not signed a Release of Liability and have not set your Rinse Drop settings, we will not be able to deliver your items unless you (or someone at your personal residence) are there to receive the delivery. As soon as we have a Release of Liability, we are more than happy to schedule you a Rinse Drop stop!

What happens if I do sign the Release of Liability and something happens to my items after they’ve been dropped off and before I retrieve them?

By providing a Release of Liability and indicating a location where you feel safe to have your Valet deliver your items there as part of a Rinse Drop, you are releasing Rinse of any liability for the items after they have been delivered.

Your Rinse Drop location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders with their Concierge, at their front door, on their porch, or inside a secure, gated area. Please note that our Valets are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc. If you have questions about a potential Rinse Drop location, feel free to reach out to our care team at [email protected] so that we can help you decide.

Most of the time, personless pickups and deliveries go well, and provide a significant convenience for customers. Sometimes, though, if a secure location is not chosen by the customer, things don’t go so well and can result in theft or damage to orders. We require a Release of Liability ahead of delivering your items as a Rinse Drop in order to avoid any confusion regarding where your items should be left and to make sure you are comfortable with them being delivered to the location you specify.

Yes, many of our customers give us more clothes for cleaning every time we come by with a delivery. If you are consistently giving us new clothes every time we come by to deliver your finished items, we are happy to provide an extra Rinse laundry bag to help expedite the process.

The use of barcodes is an industry standard that allows Rinse to make sure that your items are tracked individually to ensure accuracy and reliability throughout the entire Rinse process.

From pick-up to drop-off, barcodes provide us with detailed information about where your garments are in the cleaning process, how they are categorized and invoiced for billing, and ensure that everything is delivered to you on time and ready to go.

If you are a new customer, the best way to schedule your first pick-up is by signing up at www.rinse.com or via our Mobile App (on iOS and Android) and choosing the date you want us to come by.

If you are already a customer, the best way to schedule a Rinse is to just reply "Y" to our text. In fact, feel free to press "Y" on any night (and not just your route night) and we will come by to take care of you. As an existing customer, you can also schedule a Rinse via our "My Account" page or on our mobile app.

If you are already a customer, the best way to schedule a Rinse is to simply reply "Y" to our text. In fact, feel free to press "Y" on any night (and not just your route night) and we will come by to take care of you. As a new or existing customer, you can also schedule a Rinse here.